The first thing you notice when you enter the main workspace in Microsoft's Canyon Park facility is a huge banner with white letters on a lilac background proudly proclaiming, "ISO 9002 Registered on October 21, 1994." The banner represents the culmination of a lengthy and complex process signifying that Canyon Park and other worldwide facilities have quality assurance and management programs that meet the stringent standards of the internationally accepted ISO 9000 series. Canyon Park is the largest software production facility of its kind. Within the 5.7 acres under one roof, more than 850 workers ship 2.7 million software packages of 5,50..
